Privacy Policy
1. Important notice This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please review it carefully.In the event that the Site contains a separate Privacy Statement linked to via the Site homepage, in the case of conflict between that Privacy Statement and this Privacy Policy, the Privacy Statement shall prevail over this Privacy Policy.
We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.
2. Personal Data
We may collect and why Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).
We may collect the following data about you:* Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
* Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
* Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;
* Transaction details: we or our third-party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;
* Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
3. Cookies
What are Cookies? We collect information about your use of our Site through cookies. Cookies are information files stored on your computer, tablet, or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.a. What cookies are used on this Site? The cookies we and our business partners use on our Site are broadly grouped into the following categories:
- Essential
- Analytics
- User Cookies
- Social Sharing
- Interest-Based Advertising
b. How can I reject or opt out of receiving cookies? You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies.
c. Third-party cookies Some cookies on your machine are stored by third parties when you use our Site. We have no control over these cookies or how third parties use them.
4. How we use your personal data
We use your personal data for the following purposes: * To provide you with the products and services you have requested
* To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading
* Direct marketing (including by third parties)
* To track your usage of our website, communications, products, and services
* To provide and improve customer support
* To maintain our records and improve data accuracy
* To respond to enquiries, complaints, and disputes
* To investigate, detect, and prevent fraud and comply with our legal obligations
5. Legal grounds for processing
Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are as follows:
* Consent
* Necessary for the performance of a contract and to comply with our legal obligations
* Necessary for the purposes of our legitimate business interests or those of a third party
6. Who we share your personal data with
We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf.
7. How long we keep your personal data for
We retain your personal data for no longer than is necessary for the purposes for which it was provided.
8. Your rights
You have the following rights regarding your personal data:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right of data portability
- Right to object to processing
- Right to withdraw consent to processing
- Right to make a complaint to the data protection authorities
9. How to contact us
If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us at:
- **Lockout Locksmiths Ltd**
- **Email: info@lockoutlocksmiths.co.uk **
- Address: Flat 35, Rushgrove Court, London NW9 6RH
10. Links to other websites
Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit.
11. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.